About FragFlex

After being a part of the fragrance wholesale industry for over three decades, we now introduce FragFlex as a direct to consumer, e-commerce store to bring you a cutting edge fragrance shopping experience.

Made by fragrance enthusiasts, for fragrance enthusiasts.

We are your one stop shop for all things fragrance.

The Flex Experience:

Delivered to your door.

Up to 80% OFF MSRP

100% Authentic Fragrances

The fragrance shopping revolution is here.

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Why choose FragFlex?

FragFlex has been proudly servicing the North American fragrance community for decades. Our goal is to provide the best shopping experience for our community of fragrance enthusiasts, both before and after your purchase. To do so, we offer significant benefits for our customers which include the following:

  • No duties, no brokerage fees, no customs surprises on delivery
  • Your order is fully insured through Flex Care Insurance to ensure a stress free delivery (an added premium for just $0.99). Hence, your order is always safe from any unforeseen shipping circumstances such as loss, theft and damage (see shipping & returns section for further info)
  • Unlike other companies, we actively carry the inventory we sell in-house. Hence, everything is physically in stock and ready to ship, unless otherwise stated.

FragFlex.com is a retail store owned and operated by Decantbuy Inc. For more information, please visit DecantBuy Inc.’s website at www.decantbuy.com

Why are your prices so low? How can you sell so cheap?

For over three decades, we have serviced the North American wholesale industry. After building a very carefully curated online shopping experience, we now have come out to service the end consumer. This means the BEST bargains and lowest prices in North America to the consumer at true wholesale prices. Moreover, we wanted to bring the comfort of a warehouse sale directly to everyone.

No lineups. Warehouse prices. 100% authentic fragrances. Online convenience.

Welcome to the revolution in online fragrance shopping.

What is a tester, boxed, gift set and decant variant?

Tester: The tester comes without the fancy packaging (usually in a plain white box) and often without a cap (unless mentioned otherwise). For personal use, testers are a fantastic cost-saving alternative over the boxed goods, which are in contrast sealed and more presentable as gifts. The testers are unused and their concentrations are exactly the same as the sealed box variant.


Gift Sets: Gift sets are packages which include the fragrance along with additional bonus items, which may be a shower gel, after shave, bag, etc. They are perfect to give as gifts due to their lavish presentation and bonus accessories.


Boxed Variants: These are simply the boxed variant of the fragrance, which means they are exactly the same packaging as you would find at the department store. Boxed variants are always sealed with cello (plastic wrap) unless specified, or if the manufacturer by default does not produce it.

Decant: Decants are samples of fragrances that are bottled independently by verified companies that provide 100% authentic samples. We take our supply chain very seriously and ensure we only sell high quality, authentic products.

Are your products authentic and original?

FragFlex is proud to showcase a 100% Genuine Product Guarantee: We don't play around with our reputation. We understand that in the online shopping world, it gets difficult to identify the real fragrance discounters from the fakes. But when it comes to our reputation, FragFlex takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.

We welcome you to read up about us on fragrance forums and read reviews from hundreds of satisfied customers. Moreover, we have a worry-free 14-day Refund Policy (please see Shipping & Returns section for further details). If you ever feel your purchase isn't on par with the excellence it deserves to be, simply contact us and we will ensure the matter is resolved. Your satisfaction is our utmost priority and when you buy with FragFlex, you can buy with confidence knowing you are getting the best product at the lowest possible price.

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Shipping Cost + Time (Canada and USA)

We are pleased to announce our partnerships with Fedex, UPS and Canada Post, allowing us to serve you better and optimize your online warehouse sale shopping experience. We allow you the choice between your preferred carrier at our checkout page. The below schedule outlines delivery time and costs for shipping.

Refund Policy

Returns/Exchanges

All of our products are 100% authentic, guaranteed. Although we do not purchase our products from brand-owners or manufacturers directly, we do purchase our products from authorized distributors and other resellers through legitimate channels of trade. We do not sell knock-offs nor imitations. 

 

Our policy lasts 14 days from date of delivery. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@fragflex.com and we will happily email you further instructions. Exchanges are granted on identical products and the original must be purchased from FragFlex directly. It must also be in the original packaging and contents unmodified.*+ 

 

     *Note: per our authenticity guarantee, if you claim the product is not on par with your expectations with respect to quality after opening the package, we will initiate a return and either exchange the product or issue you a full refund. We may also send the returned product back to the distributor for quality control testing.

 

     +Attention fraudsters: We know our product. If you try to return a fake product that was purchased elsewhere, we will know and will refuse to grant a refund, and we will consider all our available legal options.

To complete your return, we require a receipt or proof of purchase.  You, the customer are responsible for shipping costs for returns. USA returns will incur an additional $7 international border processing fee for brokerage and return handling. To return your product, email us at support@fragflex.com for instructions and the return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if sent collect. Depending on where you live, the time it may take for your exchanged product to reach you, or the return product(s) to reach us, may vary.

 

There are certain situations where only partial refunds are granted: (if applicable)

 

  • Any item returned which is not in its original condition, is damaged or missing parts for reasons not due to our error (i.e. exclusive of the authenticity guarantee) will be subject to 20% restocking fee. However, any product that is defective for reasons not due to your error will be exchanged under our authenticity guarantee at no extra cost to you.
  • Any item that is returned more than 14 days after delivery will not be refunded
  • Any item returned by the courier company after failed delivery attempts will be refunded less the shipping cost and a 20% restocking fee. USA customers will be charged a $7 fee for returns via this route
  • Any item for whom the billing address provided was incorrect or undeliverable will be charged a 20% restocking fee if returned. If delivered to an address that was inputted incorrectly at checkout, insurance is void and we will be unable to assist with retrieval. USA customers will be charged a $7 fee for returns due to incomplete/wrong addresses or parcel refusals
  • All returns must be arranged through customer service. Products cannot be returned without a FragFlex issued RMA number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We reserve the right to cancel and refund any unfulfilled orders at our discretion. 

Questions/Concerns/Feedback

If for any reason you are unhappy with the level of service you receive, we urge you to contact us and someone from our super team will strive to ensure your concern is resolved and that you are fully satisfied. Any questions/concerns/feedback are welcomed and encouraged!

Hours of operation: Mondays-Fridays between 11:00 am to 5:00pm EST, excl. holidays

Email: support@fragflex.com

We will strive to return your inquiries within 1 business day.

Thank you for shopping at Frag Flex Canada.

We look forward to serving you.

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100% Genuine Products - We don't play around with our reputation

We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragFlex takes it serious. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Moreover, we have worry-free 14- day refund policy. If you ever feel your purchase isn't on par with the excellence it deserves to be, just let us know and we will do what we can to satisfy your expectations. Your satisfaction is our utmost priority and when you buy with FragFlex, you can buy with confidence.

100% Secure Online Experience - We're serious when it comes to security

FragFlex partners with Shopify and Paypal to bring you a secure and safe shopping experience. Our entire website is PCI compliant and SSL certified, meaning we use some of the world's leading advanced data encryption to protect you and make your online experience a safe one. Attention fraudsters:We have an industry leading risk department that approves each order. Please don't waste our time or yours trying to engage in any type of fraudulent activity.

Contact Us

Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after.
If for any reason your order fails to meet your expectations, we urge you to contact us and we will ensure your concern is resolved.

HOURS OF OPERATION

Monday-Friday Between

11:00 am to 5:00 pm EST, excl. holidays

HOTLINE

Use the chat widget on the bottom left corner.

EMAIL

support@fragflex.com

Please note: We do not offer a local pickup option for orders

We will strive to return your inquiries within 1 business day. Thank you for shopping with us. We look forward to serving you.