All of our products are 100% authentic, guaranteed. We do not sell knock-offs nor imitations.

Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after. If for any reason our customer service fails to meet your expectations, contact us and we will do what we can to make you happy.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging and contents unmodified. *+

* Note: per our authenticity guarantee, if you claim the product is not on par with your expectations with respect to quality after opening the package, we will i) initiate a return ii) send the returned product for testing or back to the manufacture for examination iii) either exchange the product or issue you a full refund
+ Attention fraudsters: We know our product. If you try to return a fake product that was purchased elsewhere, we will know and upon receipt of the product, will initiate a legal process if we find the returned product was not purchased from FragFlex

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Any item returned which is not in its original condition, is damaged or missing parts for reasons not due to our error will be subject to 50% restocking fee. Any defective product however, which is not due to your error will exchanged under our authenticity guarantee at no extra cost to you.

Any item that is returned more than 14 days after delivery will not be refunded.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We will email with a return address to return product to. Please note, the customer is responsible for shipping costs for returns,.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@fragflex.com and we will happily email you further instructions. Exchanges are granted on identical products and the original must be purchased from FragFlex directly.

Shipping

To return your product, email us at support@fragflex.com for instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if sent collect.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.